We make every effort to ship your order after we receive it on or before the next business day. Keep in mind that if you are ordering outside the US you will have to pay your customs and duty charges when you receive your packages.
You may return ANY UNUSED items and receive a full refund (you pay the return shipping charges). If you try any of our products and are not satisfied, you may return them for a HOOF-it catalog credit. Include an explanation why, and we'll make every effort to work with you to find a solution.
30 Day Satisfaction Guarantee
Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. All products carry a 30 day satisfaction guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.
Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.
You can shop with confidence at www.hoof-it.com as every product we ship is covered by a 30 day warranty, unless otherwise noted.
Certain conditions and/or limitations apply:
A RETURN AUTHORIZATION NUMBER must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the Return Authorization Number, at which time it will expire. Return Authorization Number's are non-renewable. Return shipping charges are the sole responsibility of the customer.
www.hoof-it.com reserves the right to return any merchandise without a valid Return Authorization Number to the customer.
30-day money back guarantee does not apply to special orders.
HOOF-it.com Return Procedure
To return a product, please follow the steps outlined below.
1. Obtain a Return Authorization Number within 30 days of the original ship date by calling 1.775.783.9099
2. Please provide the following information when requesting a Return Authorization Number: Original order number (located on the invoice), name of product being returned, reason for return, your name, daytime telephone number, and e-mail address.
3. Verify that all merchandise is in the original packaging, and that all components and accessories are included.
4. For your protection use a "traceable" ground shipping method.
5. All returns should be addressed to:
Hoof Care & Farrier Supply, LLC
Attn: Returns / Return Authorization Number
1420 Industrial Way
Gardnerville, NV 89410
6. Return the merchandise within 15 days of issuance of the Return Authorization Number. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization Number WILL BE RETURNED TO THE SENDER.
A credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.
In order to receive a replacement for returned merchandise you must place a new order. Hoof Care & Farrier Supply / HOOF-it.com must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order. A temporary duplicate charge will be placed on your credit card until the returned merchandise has been received and processed by our warehouse. To make a replacement order, please call at 1.775.783.9099